Kumi: Refund & Return Policy

If your Kumi hair mask isn't right for you, tell us within 30 days of delivery and we'll make it right, with a full refund on your first order.

Our 30-day satisfaction guarantee

Try your first Kumi hair mask with confidence. If, after using it, your hair doesn't feel the way you hoped, contact us within 30 days of receiving your order and we will refund you in full (see the terms below).

We may also offer an exchange for a product that suits your hair better. In most cases you won't need to send the product back. We only ask you to tell us what went wrong and, if you can, share a photo, because your feedback helps us improve Kumi.

Sometimes we may ask for the product to be returned, for example with a manufacturing defect or when several units of the same mask were bought. Our support team will confirm this with you.

How to request a refund

Email us at [Kumi contact email] and include:

• Your order number
• The email address used for the order
• A short explanation of the issue
• Photos of the product and packaging, when applicable

We aim to reply within 24 hours, Monday to Friday. If you don't hear from us, check your spam or promotions folder.

Before you send anything back

1. Do not return anything without agreeing it with us first. Returns sent without prior approval may delay or prevent your refund.
2. We have no returns form. If we need the product back, we will give you clear instructions and the correct address. Ignore return addresses found on other websites.
3. This policy covers orders placed on our own website. We cannot process returns for products bought from third-party retailers or in stores.
4. For hygiene and safety reasons, returned products are inspected. Opened, used or damaged-package items bought in multiples cannot be resold and will be discarded.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, email [Kumi contact email] within 7 days of delivery with clear photos of the product, its packaging and the shipping box (showing any damage, batch number and product name). We will arrange a replacement or a refund. You usually won't need to return the item unless we ask.

Refund terms and conditions

1. Contact us within 30 days of receiving your order.
2. The full-refund guarantee applies to hair care products. Accessories and tools can be returned unused within 30 days.
3. The guarantee is meant for trying Kumi for the first time, so it is a one-time offer per customer and per product, and does not apply to repeat purchases of the same product.
4. It does not apply to bundles or multi-packs. If you are trying Kumi for the first time, we recommend starting with one unit.
5. Refunds go to your original payment method. After we approve your request, processing can take up to 14 days.
6. If you used a discount code, your refund is the amount you actually paid.
7. If free shipping applied to your order and the refund brings it below the free-shipping threshold, the shipping cost may be deducted from the refund.
8. Free gifts and promotional items are not refundable.
9. Personalized items are only refundable if faulty.
10. Misuse or abuse of this policy, such as repeated claims, voids your eligibility.

Your legal rights and policy changes

This policy does not affect your statutory consumer rights, including the legal right of withdrawal and legal guarantees that apply where you live.

Kumi, operated by [legal name and address], may update this policy at any time. Changes apply to orders placed after they are published on our website. Questions: [Kumi contact email].